In today’s fast-paced world, text has become the communications of choice. It is used more than email and phone, both personally and professionally. If you have a support team and are not set up to send text messages, you are missing out on a critical opportunity to meet your customers where they are and provide the efficient, responsive service they expect.
SUPPORT APP
Level up your customer support with text-based communications
Signalchat Support App was created to enhance and streamline communications between you and your customers. With our app, your customers can opt-in to receive text messages from your support team, making communications more convenient and personable. No more back-and-forth emails or long phone conversations; Signalchat keeps things simple.
FROM IMPRESSIVE TO EXTRAORDINARY
HOW IT WORKS
Flexible & Efficient
Redesign the way your team communicates with customers, provide real-time service & support, cut operational expenses and improve your company’s overall workflow.
Customer opts-in
There are 2 ways: either the customer fills out an online form or they text a phrase to a phone number.
Confirmation text sent to customer
Hi, This is {Name} from {Company}. How can I help you? Reply HELP for help. Reply STOP to cancel.
Support conversation begins
When the customer types HELP they get a response: Please text or email 123-456-7890 for support.
MESSAGE-BASED SUPPORT
Our Support App is simple to implement and easy to use. In a matter of minutes you can automate support workflows, empower your team and provide the best service to your customers. Signalchat Support App is an all-in-one tool to help your customers get the answers they need quickly.
Signalchat Support App empowers you to:
✓ Call, text and email from any device.
✓ Assign conversations to individuals and teams regardless of the channel.
✓ Have two-way communications with customers through SMS, MMS and email.
✓ Send surveys and drip campaigns.
✓ Convert website visitors into subscribers with a pop-up widget.
✓ Integrate messaging with your email and phone system.
✓ See all your team’s customer interactions in a single thread.
✓ Route calls and text messages to teams or individuals.
✓ Automate responses to inquiries and repetitive tasks.
✓ Leverage AI like ChatGPT to field inquiries and provide 24/7 assistance.
Support App | Business Messenger